Terms and Conditions

Dispatching Orders

The aim is to have all orders dispatched that are received by 3pm. Any orders after this time will be dispatched the next day

Shipping costs for all products will depend on the weight of the products and total ordered

  • In the event of any additional costs that can be verified as resulting from a delayed, lost or rerouted delivery, please do contact us and once verified this will be handled by us

Cancelling Orders

  • Orders cancelled before dispatch will result in a full refund
  • Orders cancelled after dispatch will still receive a refund but this may be partial due to covering shipping costs

UK SHIPPING

Standard Delivery

Royal Mail Tracked 48

  • Orders aimed to be received 2-4 days after ordering
  • This order is tracked to delivery

Royal Mail Tracked 24

  • Orders aimed to be received 1-2 days after ordering
  • This order is tracked to delivery

INTERNATIONAL SHIPPING

Standard

  • Shipping to EU countries 2 - 11 working days
  • Shipping international 3 - 17 working days

Express

  • Shipping to EU countries 2 - 7 working days
  • Shipping international 2 - 11 working days

PRODUCT RETURNS

Unwanted products

  • Products can be returned for any reason within 20 days of initial purchase.
  • Sealed products must return sealed and cannot be opened or damaged.
  • Any products wanting to be returned but have been opened will only be refunded a partial amount.
  • The shipping cost of returning an unwanted product will be handled by the customer.

Products that are faulty or damaged

  • These products can be returned 30 days after the intial purchase.
  • Please contact us with information about the fault/ damage and provide as much evidence as possible.
  • The shipping costs of returning these products will be handled by us.